May 19, 2020
Powerful Communication in the Care Setting
9:00 am -11:00 am LIVE STREAMING
Instructor will provide tips to delivering customer service through verbal and non-verbal communication. Emphasis on how to use powerful phrases “the right words” when communicating with clients and team members for best outcomes.
This 2 hour CEU is approved for ARF and RCFE administrators
RCFE #433-0203-29307
ARF #433-0203-29306
Subject code 03 – Management & Supervision
Due to the Coronavirus, CCLD Administrator Certification Section will be allowing Webinars to be conducted and approved for LIVE/In-Person CEUs.