Cancellations/Refunds/Credits

Beyond the Sky Solutions, LLC (“BTSS”) reserves the right to cancel a CEU course due to unforeseen emergencies, weather conditions, cancellations of travel by airline (rail, bus, cruise line, etc.), death, illness, acts of terrorism, shut down due to COVID-19, and or insufficient registrations. BTSS will not be held responsible or liable for lost wages or any fees or penalties associated with travel costs, travel changes or cancellation incurred by administrator or any other employee or associate regarding hotel, air, car rental or any other means of transportation or travel arrangements.

CEU courses/conferences maybe cancelled due to insufficient registrations. BTSS will make every reasonable effort to contact you via email one week prior if the CEU course is cancelled. If cancelled by fault of BTSS, i.e. illness of instructor or cancelled by hosting assisted living venue. You will receive a full refund.

No Shows: If you fail to attend, there are no REFUNDS. You will receive CREDIT to attend another course within the following six months of no-show (if there is room). We are not responsible to hold courses in venue cities of your choice for rescheduling. If you fail to attend  after rescheduling, your credit is VOID. You may send a substitute. Send us an email to support@btss.co with name of person taking your place within 24 hours of the course date.  Email shall include statement of understanding,  that you are not able to take the course yourself at a later date without paying another registration fee.

Late arrival: Unless otherwise noted, courses begin at 8:00 AM.  Administrators arriving to class more than 10 minutes late may lose their seat and a refund or credit will not be given.

BTSS is under regulation by DSS for continuing education vendors and we do our best to adhere to those rules.

Copyrighted Information

You agree that Beyond the Sky Solutions, LLC (“BTSS”) provides proprietary information and caregiver training AVPs that is owned by and is protected by applicable intellectual-property and other laws, including but not limited to copyright. No portion of the BTSS Materials may be reproduced in any form or by any means, except as expressly permitted by BTSS. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the BTSS Materials in any manner.

Beyond the Sky Solutions, LLC reserves the right to make changes, corrections, cancellations and/or improvements to BTSS Information, and to the products and courses described in such information, at any time without notice.