Wednesday, October 19, 2016
4 hours of FREE DSS approved continuing education credit for RCFE & ARF Administrators sponsored by Mission Healthcare.
9:30-9:45 am Registration
9:45-10:00 am Welcome (Partnering with Mission Healthcare)
10:00-12:00 pm THE BACKSTORY-UNDERSTANDING YOUR NEW RESIDENT
Course Description:
This 2-hour course with help administrators and caregivers have a clearer understanding of what a new resident has experienced prior to moving into their new home (RCFE/ARF). The presenter will discuss the different scenarios of common family dynamics and emotions that are happening during the search for a new home, along with common events that have caused the resident to require a more supportive environment. Discussion of methods to help a new resident feel comfortable during the transition period, along with identifying common signs of stress and ways to help alleviate the stress. An emphasis on the importance of getting to know each resident and their history will be discussed as well. The more you understand your new resident, the better the transition will be for them and a higher percentage of retaining residents.
Course Approval Number (s)
RCFE#433-0204-28788 ARF#433-0204-28787
12-12:30 pm Lunch Break – Lunch Provided
12:30-2:30 pm THE IMPRESSION: HOW TO IMPROVE YOUR MOVE-IN CONVERSION
Course Description:
In today’s competitive market, it is vital for assisted living, board & care and adult residential care facilities owners/operators to take advantage of the opportunity to connect with families/potential residents during the touring pro-cess. A potential resident’s family makes an impression of your ability to care for their loved one within the first 30 seconds of visual communication. This course will help attendees understand details in closing the deal with potential residents.
Course Approval Number (s)
RCFE#433-0209-28673 ARF#433-0209-28674
Venue: Mission Hospice Breakroom
2365 Northside Drive, Suite 100
San Diego, CA 92108
Park in parking structure– Free parking validation provided
Space is limited, please RSVP by October 15th
Contact your direct Patient Care representative
or
Matthew A Valiere
Regional Manager of Business Development
619-313-7055 text or call
[email protected]