Registration/Sign In 8:30-9:00 a.m.
9:00 am- 1:00 pm Resident Rights
This four-hour course meets requirements toward the re-certification program required for assisted living operators. Presenters will discuss the Residential Care Facilities for the Elderly Act and regulation of RCFE by the State Department of Social Services. Just as we all are guaranteed certain freedom and rights under federal and state laws, residents in residential care facilities for the elderly are guaranteed additional rights because of physical or cognitive limitations.
Instructor will discuss ways to help professional caregivers:
- Provide a high standard of care
- Avoid allegations of misconduct
- Avoid citations and other penalties
- Treat others with the humanity with which we would like to be treated
- Understand the points of AB 2171/Resident’s Bill of Rights
- Identify the rights of residents under the law
- Understand the common violations of resident rights
- Implement effective techniques to safeguard resident rights
Approved by DSS for 4 hours of continuing education credit for RCFE Administrators, course approval #433-0401-28147.
BREAK 1:00-1:30 pm
1:30-4:30 pm Best Practices for Family Involvement & Dealing with Dynamics
The purpose of this three hour residential care for the elderly administrator course is to provide an overview of powerful communication, with a special emphasis on implementing skills to provide a more effective way to communicate and meet psychosocial needs of potential residents’ family members.
Attendees will learn ways to find the best solution for each customer quickly, correctly and with a helpful attitude. At the end of the course, attendees will be equipped with the necessary skills to handle family involvement/participation and dynamics.
Learning Objectives:
- Identify “who” are potential clients.
- Review the do’s and don’ts of customer service communication.
- Discuss the 10 tips to improve verbal and non-verbal communication.
- Learn how to use powerful phrases “the right words” when communicating with clients.
- Learn ways to manage communication with current clients/residents.
Approved by the DSS for 3 hours of continuing education units for RCFE and ARF administrators.
RCFE Course Approval # 433-0304-28334 ARF Course Approval #433-0304- 28333