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Powerful Communication hosted by: Harbor View Assisted Living

June 8, 2017 @ 11:30 am - 2:00 pm


FREE Continuing Education

Powerful Communication!

Thursday, June 8, 2017

/Lunch Buffet  11:30 – 12:00 pm

Education 12:00-2:00 pm

This two hour course meets requirements toward RCFE & ARF recertification program required for certified administrators. DSS course approvals: RCFE #433-0203-29307 ARF #433-0203-29306. Vendor approvals: RCFE #2000433-740-2 ARF #2000433-735-2

Jatana Williams, Founder of Beyond the Sky Solutions (BTSS) will provide tips to delivering customer service through verbal and non-verbal communication. Emphasis on how to use powerful phrases “the right words” when communicating with clients and team members for best outcomes.

Course Objectives: By the end of the course, participants will:

  • Identify “who” are potential clients.
  • Know the do’s and don’ts of customer service communication.
  • Understand tips to improve verbal and non-verbal communication.
  • Understand how to use powerful phrases “the right words” when communicating with clients/team members.
  • Identify ways to manage communication with current clients/residents.



June 8, 2017
11:30 am - 2:00 pm


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Harbor View Assisted Living
2360 Albatross Street
San Diego, CA 92101 United States
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