(888) 294 1488

Only need one class and not the entire day?

Let us know, email support@btss.co

Loading Events
  • This event has passed.

Powerful Communication hosted by: Harbor View Assisted Living

June 8, 2017 @ 11:30 am - 2:00 pm

Free

FREE Continuing Education

Powerful Communication!

Thursday, June 8, 2017

Sign-in/Lunch Buffet  11:30 – 12:00 pm

Education 12:00-2:00 pm

This two hour course meets requirements toward RCFE & ARF recertification program required for certified administrators. DSS course approvals: RCFE #433-0203-29307 ARF #433-0203-29306. Vendor approvals: RCFE #2000433-740-2 ARF #2000433-735-2

Jatana Williams, Founder of Beyond the Sky Solutions (BTSS) will provide tips to delivering customer service through verbal and non-verbal communication. Emphasis on how to use powerful phrases “the right words” when communicating with clients and team members for best outcomes.

Course Objectives: By the end of the course, participants will:

  • Identify “who” are potential clients.
  • Know the do’s and don’ts of customer service communication.
  • Understand tips to improve verbal and non-verbal communication.
  • Understand how to use powerful phrases “the right words” when communicating with clients/team members.
  • Identify ways to manage communication with current clients/residents.

 

Details

Date:
June 8, 2017
Time:
11:30 am - 2:00 pm
Cost:
Free
Website:
http://conta.cc/2raI7nT

Organizer

BTSS
Phone:
888-294-1488
View Organizer Website

Venue

Harbor View Assisted Living
2360 Albatross Street
San Diego, CA 92101 United States
+ Google Map
Phone:
619-233-8382
View Venue Website
On October 4th Beyond the Sky Solutions (BTSS) will host their 5th annual Female Care Providers Conference at the Hilton Garden Inn- Mission Valley in San Diego, CA. This annual......
The key is to review the entire situation. Sit down with a pen, paper and ask yourself, family or close friends, is this a good quality of life for mom or dad? If not, what is? The following is a checklist...
We Work with Professionals Even professional caregivers need a safe place to explore the emotional, physical, mental and spiritual aspects of grief.  There are many factors that contribute to grief......